Shipping policy

🖋️Order Processing

Within 24 hours after your order, we’ll email you to reconfirm the custom dimensions and details. This quick step helps us make sure everything is just right. Please check the email carefully and reply to confirm.

We'd like to double-check your order ✨

Because your product is fully customized, we’ll confirm your size, configuration, and details one more time after you place the order. This extra step makes sure everything is correct and avoids any possible mistakes or delays—so you get the perfect product for your home.

🛠️Lead Time

Production and packing usually take about 3–4 days, though the exact lead time may vary depending on the item.

🚚Shipping Time

All orders are shipped via FedEx, UPS, or DHL. We offer free standard shipping to the USA and the majority of international destinations. Standard delivery typically requires an additional 5–7 days.

If you choose expedited shipping, delivery time may be shortened by 1–2 days.

Please note that for certain remote or hard-to-reach areas, additional shipping fees may apply. These fees can be significant, so we recommend contacting us before placing your order to confirm the exact cost.

*Total Delivery Time = Lead time + Shipping Time

Collection	Lead time	Shipping Time	Total Delivery Time
Swatches	1 day	2-4 days	3-6 days
Roller Shades	13-14 days	5-7 days	18-21 days
Dual Shades	13-14 days	5-7days	18-21 days
Shangri-la Shades	13-14 days	5-7days	18-21 days
Outdoor Shades	13-14 days	5-7 days	18-21 days
Roman Shades	13-15 days	5-7 days	18-22 days
Zebra Blinds	13-14 days	5-7 days	18-21 days
Panel Track Blinds	13-14 days	5-7 days	18-21 days
Cellular Shades	13-14 days	5-7 days	18-21 days
Vertical Blinds	15-17 days	5-7 days	20-24 days
Accessories	1 day	2-4 days	3-6 days

*Actual transit time may vary by location.

❌Order Cancellation & Modification
You can cancel your order within 24 hours of purchase. If you wish to make changes to your order, please contact us within 48 hours of placing it.

🔍Tracking information

Once your order has been shipped, you will receive a confirmation email with a tracking number.
Please note that shipping times are estimated from the shipment date, not the order date, and may be longer than expected due to incorrect addresses, customs clearance issues, or other factors.

📦Unreceived Items

If your order shows as delivered but you haven’t received it, please first contact the carrier to locate your package, as we cannot control items once they are in the carrier’s possession. If the issue persists, contact us at uk.support@graywindhome.com or call +44 748 888 1504.
Depending on your order, items may be shipped in multiple packages.

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Perfect kit no

Perfect kit no issue

Finicky Remotes

I ordered 6 motorized shades of various widths, with solar panels, for my sunroom. The shades came timely, were very well packaged and cut perfectly. The shades looked perfect in the room. Since they were outside mount the shades needed to clear my molding. The brackets and screws that came with the shades did not allow for the additional 1/2" of depth. As such, I needed to attach a 1/2" deep strip above the window frame so the shade would clear the molding. Also, I needed to get longer screws to attach the bracket. While the remote is a nice feature, they are kind of temperamental, and I found myself constantly pairing them to the shades. At times I would need to constantly press the buttons so it would function. (Yes, I put in fresh batteries in the remote and the shades are fully charged). Don't bother using the remote any more than ten feet away. I also purchased the solar panels but since I have Low E windows, I don't expect them to be that effective. That's on me...should have known better.

Love this!

Great fabric and the sample made it so much easier to see what would fit best with our walls and lighting.

Works well to keep out Sun and heat.

They work really well. Graywind cut the blinds exactly as I measured them - allowing for just a small gap against the side of the window. My blinds are installed on the inside and when they close the side gap is really tight and blocks off all the sun and heat.

Motor and hardware are quite good quality - no issues for several years now.

Extremely reliable - and easy to automate with Smartthings

I have been purchasing Graywind motorized shades for several years = all with solar charger option. They work really well - 100% reliable to move the blinds up and down several times a day. Even though some windows are North facing with 100% shade the blinds get charged with just a little bit of sunshine everyday.

Some people have complained the blinds are noisy - but it is really just a loud hum when the motor activates. There is an option to adjust the motor speed using the RF remote to program the blinds- if you set the speed slow then the motor is quieter.

The Zigbee motors were easy to pair with my Samsung Smarthome hub and I was able to setup automation with third party light sensors to automatically close the blinds during hot sunny periods.

These are well worth the cost!

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